Overview
A leading poultry company in Ethiopia and five other Sub-Saharan African countries partnered with ETM Software to transform its supply chain operations. The company sought a scalable, user-friendly platform to improve agent management, enhance order processing efficiency, and provide comprehensive business insights.
Challenges
The company previously relied on a manual, time-intensive system for order processing and agent management. Agents depended heavily on sales managers for placing orders, tracking deliveries, and reporting issues. This process consumed valuable time, limiting the managers ability to focus on growth and support initiatives.
Our Solution
ETM Software developed a suite of tools, including intuitive mobile apps for agents and sales managers and a web-based dashboard for administrators. These tools streamlined operations, empowered agents with self-service capabilities, and provided real-time insights to administrators.
1 . Agent App: Enables agents to place orders, track statuses, and report issues directly, reducing dependencies and enhancing efficiency.
2 . Sales Manager App: Equips managers with tools for agent onboarding, performance tracking, and order management, allowing them to focus on strategic growth.
3 . Web Dashboard: Offers centralized, multi-tenant control, allowing administrators to oversee operations across multiple regions seamlessly.
Conclusion
By partnering with ETM Software, EthioChicken has successfully modernized its operations, enabling seamless collaboration between agents, sales managers, and administrators. The platform’s intuitive design and powerful tools have streamlined order processing, enhanced issue resolution, and empowered agents to take ownership of their operations. These advancements not only improve efficiency but also position the Client to scale its impact and expand its reach across Sub-Saharan Africa. This partnership highlights the transformative potential of tailored digital solutions in driving operational excellence and fostering sustainable growth.
Our Similar Projects
The Right Team Changes Everything
Our team specializes in building scalable, custom software solutions, supporting you from concept to deployment with exceptional care.